Dispatch by Breakout – On the Run, Box 1 [Review]

Box of soap opera.

Location: at home

Date played: October 8, 2017

Team size: ¯\_(ツ)_/¯; we recommend ¯\_(ツ)_/¯

Duration: as long as it takes to solve the puzzles

Price: $24.99 per month for a monthly subscription

Story & setup

A package came in the mail filled with media clippings, journal, wedding invitation, wedding program, and letters. My (the collective ‘my’) best friend’s heiress wife had turned up dead on his honeymoon and he had disappeared. I (the collective ‘I’) knew that something strange was going down and had to sift through the evidence to make sense of these tragedies.

Dispatch, On The Run box. A cardboard shipping box made to look like it was covered in stamps.

Upon opening Dispatch by Breakout, the first thing that I noticed was the high quality printing of just about everything in the box. The wedding invitation was an actual invitation and newspaper clippings were on newsprint. Everything else was printed in color on quality stock.

The second thing that became immediately apparent was the volume of reading material. We played this in the car driving between New Orleans and Houston. It took us well over an hour to read everything in the box aloud.


Breakout is one of the largest escape room chains in the United States. Dispatch, however, was decidedly not a boxed escape room. I would describe it as interactive fiction. Dispatch was more like a novel, broken up between different written materials, than it was like an escape room (boxed or real life).

An assortment of papers from Dispatch, On The Run. Newspaper clippings, a journal, wedding invitation, a wedding toast, the cover of a tabloid magazine.

On The Run was the first chapter of Dispatch. It set up a lot of different mysteries that I assume will be addressed in future installments.


We had to use the information in the box as well as a web browser to explore the world that Dispatch built. There were a handful of puzzles to solve. I counted 3, but I think that you could count differently. They had to be solved sequentially.

Dispatch, or at least this first chapter, was far more focused on building a world than on puzzling.


On the Run set up an engaging story. After reading through all the written materials and poking around on the different websites they mentioned, we were invested in the characters and the mystery.

On the Run was approachable and physically compact. There weren’t any heavy objects or tiny odds and ends. The elements in the box were high quality paper products. They were legible and accessible.

Additionally, the handwriting fonts used throughout the game were easy to read. This might seem like a minor thing, but we’ve seen far too many challenging handwriting fonts.

It was clear when we reached the conclusion of the first episode. We had many more open plot threads than resolutions, but we knew we’d achieved success.

We really enjoyed the first puzzle. We didn’t find it particularly difficult, but it got us rolling and we found it amusing.


After that first puzzle, On the Run was like finding a needle in a haystack. We had tons of information to work with and little direction. The solutions ultimately relied on information that was out of the proverbial box.

There was a lot to read, which was not conducive to group gameplay. We ended up having one person read everything aloud to the group. This seemed to be the only way to reasonably engage everyone in the mystery.

While there was a lot of story to absorb, there were only a few puzzles to solve in the first box. We spent a lot of time working on just a few things.

This turned out to be a printed story and an internet hide-and-seek. We all searched the internet for information that was more or less challenging to uncover. While On the Run created a world to explore, it was much like day-to-day existence, searching through browser tabs.

A lot of the internet-based components were simply not believable. I’m no Instagram expert but that was decidedly not the Instagram profile of a sexy tabloid-stalked heiress.

The hint system was delayed. When we asked for a hint, we received it almost 24 hours later. If we’d intended to explore On the Run over a long period of time, this could have been interpreted as experiential. Since we played through the box in a single (long) car ride, by the time we had received a hint, we no longer needed it… because we’d texted a friend.

Should I play Dispatch by Breakout’s On the Run?

Dispatch was interactive fiction with some puzzles. The story pulled us in enough that we wanted to see it through, even when the game was not what we thought we were getting into.

Expectations really matter here. Dispatch was absolutely not the game that we thought we were receiving from an escape room chain. It bore almost no resemblance to an escape room. That’s not a knock against it; it’s simply a description.

If you’re looking for a play-at-home escape game, there are many on the market; this is not one of them.

If an interactive novelization with a soap opera-y narrative and a few puzzles sounds like something that you could enjoy over an evening or two (or a long car ride), then Dispatch by Breakout will have plenty of drama and intrigue for you to explore. You just have to go in knowing that the few puzzles there are can be a bit obtuse.

This is not really my go-to type of game, but I am pretty curious where this story will go and what they will do with it as Breakout refines their storytelling.

Tips for Playing

Subscribe to Dispatch by Breakout’s On the Run, and tell them that the Room Escape Artist sent you.

Full disclosure: Dispatch by Breakout provided a complementary subscription.

(If you purchase via our link, you will help support Room Escape Artist as we will receive a very small percentage of the sale.)


  1. Which play at home escape rooms would you recommend? We have already done the Exit kits and the Escape the Room series, plus Escape Room the Game, which was a dud.

  2. We canceled after our second box. While the quality of their printed material was amazing, we just didn’t feel like there were “wins”. Couldn’t figure out what we had to solve – and we lost all momentum by the time the second box arrived a month later.

  3. As a mystery reader that is kind of how solving a real mystery goes. Short bursts of “ah-ha” and “eureka” followed by extended periods of frustration and misdirection. As I have just started my first box I’m seeing this as more like a fluid rubic’s cube at times I may get one side all one color only to jumble it all up again, but somewhere down the line maybe a few boxes in whamoe each side will turn out one solid color, but no big victory bell each box so to speak. Does that make sense?

    1. I follow that. One thing that I’d caution is overthinking. There are very specific questions to answer to progress the plot forward, and those questions are buried among many other plot details that won’t get resolved in the first box.

      There’s more intrigue than there are puzzles.

  4. I’d add that though the first box is definitely a lot of setup, after that, the boxes consist of way more puzzles than narrative. Many of the puzzles are similar to what you’d see in their breakout rooms–codes to crack, messages only revealed by blacklight (which they provide), ciphers, etc. They have a great mix of intellectual versus physical puzzles, too (like an origami crane you have to fold to uncover a password to a hidden website) and each box has a definite “ending” that clues you in that you’ve completed everything. The interactive elements have definitely improved in terms of response time, too–i often email/call/text in the middle of the night and usually get an immediate response, or next day. They include some cool physical items in each box and each box has a theme based on the country it’s coming from. Anyway, i’m on box 5 and i love it. Just don’t judge it by the first box, the others are quite different and likely more what you were expecting.

    1. Thanks Beth, we’ve heard that it gets better as well. The other boxes are sitting on our kitchen table to solve… We just haven’t been home so much these past few weeks. Additional reviews will follow.

      1. I look forward to hearing what you think! I just wish there were more mystery/puzzle subscription boxes. There are so few of them out there.

  5. Thanks for your honest review! My wife and I enjoyed the first box as she loved the story and I was satisfied with the brief resolution. I am curious, what are the at home mystery boxes that you recommend? Or perhaps, a ranking system regarding your analysis + family friendliness? I don’t know of too many mystery box subscriptions, but I have decided to give dispatch a shot after I cancelled my Mystery Experience Company subscription, and I don’t feel that Hunt a Killer or Mysterious Package Company is for me. Thanks for your time!

    1. You might want to try the second box from Dispatch. We have reviews of boxes 2 and 3 coming, and they are substantially different from box 1. Reviews to come.

      We’re planning on pulling together some play-at-home recommendation guide material soon. Stay tuned.

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